Terms of service

TERMS OF SERVICE
Last updated: October 4, 2026

OVERVIEW
Welcome to Lullaero! The terms "we", "us" and "our" refer to Lullaero. Lullaero operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lullaero is powered by Shopify, which enables us to provide you with the Services.

The following terms and conditions, together with any policies referred to in this document (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties, disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, territory or country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services accurately in our online store. However, please note that the colors or appearance of a product may differ from how they appear on your screen, due to the type of device you use to access the store and its settings.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be the same as shown or presented in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time, and we may limit the quantities of any product we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Our products are comfort and travel accessories. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition.

SECTION 3 - ORDERS
When you place an order, you are making an offer to buy. Lullaero reserves the right to accept or reject your order for any reason, at its sole discretion. Your order will not be accepted until Lullaero confirms that it accepts it. We must receive and process your payment before accepting your order. You should review your orders carefully before purchasing, as Lullaero may not be able to process a cancellation request after an order has been accepted. If we do not accept, make a change to, or cancel an order, we will try to notify you by contacting the email, billing address or phone number you provided when the order was placed.

You may return or exchange your purchase only in accordance with our Refund Policy.

You represent and warrant that your purchase is for your personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email we send you. All prices are shown and charged in US dollars (USD). If you pay with a card issued in another currency, your bank or card issuer may apply its own exchange rate and fees. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs or import charges.

Prices published in our online stores may differ from prices offered in a physical store or in online stores operated by third parties. From time to time we may offer promotions on the Services that may affect pricing and that are governed by terms and conditions that differ from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are duly authorized to use that credit card for the purchase, (iii) the charges you incur will be honored by your credit card company, and (iv) you will pay the charges you incur at the published prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for any delay in shipping and delivery. All delivery times are estimates only and are not guaranteed. We will not be liable for delays caused by the carrier, customs procedures or events beyond our control. Orders shipped to an address outside the country they are dispatched from may be subject to import duties, taxes (such as VAT or GST) and customs fees, which are your responsibility unless we state otherwise at checkout. Except where the law of your country provides otherwise (for example, in the United Kingdom, where risk passes to you when the goods are delivered to you), title and risk of loss pass to you once we hand the products over to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos and audio, and the design, selection and arrangement of them, are owned by Lullaero, its affiliates or licensors and are protected by U.S. and foreign patents, copyrights and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent. Except as expressly provided in this document, nothing in these Terms grants, or shall be construed as granting, you any license or other rights under any patent, trademark, copyright or other intellectual property of Lullaero, Shopify or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted here are reserved by Lullaero.

The names, logos, product and service names, designs and slogans of Lullaero are trademarks of Lullaero or its affiliates or licensors. You must not use such trademarks without the prior written permission of Lullaero. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use you make of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).

In the future we may also offer new features through the Services (including the release of new tools and resources). Such new features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any functionality embedded by third parties). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk.

We will not be liable for any harm or damages related to your access to any third-party website, or your purchase or use of any product, service, resource or content on any third-party website. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Lullaero is powered by Shopify, which enables us to provide you with the Services. However, any sale or purchase you make in our store is made directly with Lullaero. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Lullaero, including any injury, damage or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claim, damage and liability arising from or related to your purchase and transaction with Lullaero.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read this Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve our Services for you. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in a country other than the one where you reside, in order to provide the Services to you. Please review our Privacy Policy for more information on how we, Shopify and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, comments, reviews, proposals, plans or other content (collectively, "feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that feedback in any medium for any purpose, including commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, improve, optimize and