Refund policy

REFUND POLICY
Last updated: October 4, 2026

90-DAY RETURNS
You can return your order within 14 days of delivery without giving a reason. We voluntarily extend this to 90 days from delivery. For returns requested after the first 14 days, the item must be:

- Unused and in the same condition as when you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase

HOW TO START A RETURN
Email us at lullaero@outlook.com with your order number and the reason for the return. We do not accept returns sent without a prior request. Once your request is approved, we will tell you the return address and shipping process.

Return shipping costs are paid by the customer, unless the item arrived damaged or defective, or the mistake is ours.

DAMAGED OR DEFECTIVE ITEMS
Please check your order as soon as it arrives. If it arrives damaged, defective or is not the item you ordered, email us at lullaero@outlook.comwithin 7 days of delivery with photos of the problem, so we can resolve it as quickly as possible.

REFUNDS
Once we receive and inspect your return, we will confirm whether it is approved. If it is, the refund is issued to your original payment method within 10 business days. If more than 15 business days pass after approval and you have not received your refund, please contact us.

YOUR LEGAL RIGHTS
This policy is in addition to, and does not limit, your rights under the consumer laws where you live.

United States: your rights under federal and state consumer protection laws are not affected.

Canada: your rights under the consumer protection laws of your province or territory, including Quebec, are not affected.

United Kingdom: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. You must tell us you wish to cancel and send the goods back within 14 days of telling us. We will refund you no later than 14 days after we receive the goods back or you provide proof that you have sent them. Your rights under the Consumer Rights Act 2015 for faulty goods are also unaffected.

Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

CONTACT
Lullaero, lullaero@outlook.com